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Refund policy

At MUSCLECREST, we want you to be confident in every purchase. Please read this policy carefully before placing an order.

1. Change of Mind

Due to the nature of our products as ingestible supplements, and for the health, safety, and hygiene of all our customers, we do not accept returns, exchanges, or refunds for change of mind. This includes situations where:

  • You no longer want the product
  • The product was not what you expected
  • You ordered the wrong item
  • The packaging is unopened and in original condition

We encourage you to review product descriptions, ingredients, and labels carefully before purchasing. If you have any questions about a product, please contact us at info@musclecrest.com before ordering.

2. Your Rights Under Australian Consumer Law

Nothing in this policy affects your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product may be considered faulty under the ACL if it:

  • Is not of acceptable quality (e.g. damaged, defective, or unsafe)
  • Does not match its description
  • Does not do what it is advertised to do
  • Is not fit for the purpose it was sold for

If you believe your product has a genuine fault covered by a consumer guarantee, please contact us at info@musclecrest.com with your order number, a description of the issue, and photos where relevant. We will assess each claim on its individual merits and respond within a reasonable timeframe.

3. Incorrect or Damaged Orders

If you receive the wrong product, a product that arrives damaged, or a product that is missing from your order, please contact us within 7 days of delivery at info@musclecrest.com with your order number and photos of the issue. We will arrange a replacement, correction, or remedy in accordance with the ACL.

4. Proof of Purchase

To assess any claim under this policy, we may require proof of purchase, such as an order confirmation, invoice, or receipt.

5. How to Contact Us

For any questions about this policy or to report an issue with your order, please contact: info@musclecrest.com